Red-haired caucasian woman in a wheelchair talking on a headset. Female call centre worker smiling

The time to modernise your communication systems is now

Published: 01/05/23 | Categories: For members, Author: John Matthews

John Matthews, Managing Director at SCG outlines the importance of future proofing your organisation’s systems and staying up-to-date with advances in technology.

For many voluntary organisations working across Wales, communicating with clients or customers is an essential aspect of your day-to-day operations. The first mode of contact will usually be directly over the telephone.

Telephone calls have been and will continue to be the fastest and most reliable mode of communication for business or personal reasons. So, it is important to ensure your communication setup is working with you and not against you.

CONSIDER A FUTURE-PROOF SYSTEM

A strong staff team can lead your organisation to success, however, if the equipment they use is old and outdated they will for sure find challenges in their day-to-day work. Old business technology will create unnecessary issues and restrict your team from working to their full potential.

With a future-proof system such as a VoIP (Voice over Internet Protocol) solution, you and your team can ensure that there will be no limitations.

When updating your communications and improving connectivity you will instantly see the benefits implemented into your business. You will begin to experience the advanced features of what a hosted system can supply, as well as the additional benefits such as overall cost savings and customer satisfaction.

GET AHEAD OF THE ISDN SWITCH OFF

BT has announced plans to switch off the traditional telephone ISDN network and migrate all phone systems online by 2025, affecting millions of businesses across the UK.

We’ve been recommending all organisations who’ve yet to make other arrangements to start looking into alternative solutions sooner rather than later.

OTHER CONSIDERATIONS FOR VOLUNTARY ORGANISATIONS

Stop Sell – The date from which no new ISDN, Analogue Line or ADSL services will be provisioned, and this can mean no changes to your existing configuration.

Withdrawal – This is the date that digital services will be withdrawn from the exchange and will generally be 18-24 months after the stop-sell date.

Use our stop-sell checker to see if dates have been announced for your area. Stop Sell dates and Withdrawal dates are updated as they are announced by Openreach, so if your exchange information is not yet available be sure to check back.

OUR WORK WITH WCVA MEMBERS

SCG Wales are delighted to be one of WCVA’s Trusted Suppliers. As the national membership body for voluntary organisations in Wales, WCVA exists to enable voluntary organisations to make a bigger difference together, and SCG Wales are delighted to support and be a part of making that difference.

With our size and scope for delivery, SCG Wales looks forward to working directly with WCVA’s members to help them reduce costs and optimise their communications efficiency.

We provide voice, data, mobile & telecom systems & services to businesses – all loaded with the latest tech and features. Technology is changing at a pace – and that’s leaving some companies behind. More than just a telecoms vendor, we see ourselves as consultants, keeping our clients’ companies at the forefront of technology. This has a real positive impact on people’s businesses, and that’s what drives us.

ABOUT SCG

SCG Wales is Wales’s leading business telecommunications provider. We pride ourselves on delivering excellence in services such as communication, broadband, guest WiFi and so much more.

Uniting the two giants of telecoms, DataKom and Pinnacle Telecom to create the ultimate powerhouse within the industry. Following the merger, we advanced our services to become a part of the Southern Communications Group (SCG). With this fantastic business growth, we can now continue to deliver outstanding services to our Welsh clients, additionally, offering the extended support of a wider group covering the whole of the UK.

We are passionate about new technology and how it can help businesses and organisations flourish and grow. With communication technology at our forefront, we guarantee to help propel any business, small or large, into the future of communication.

To find out more about our services feel free to contact us on 01656 33 44 55 or email or sales team on sales@scgwales.com.