Training terms & conditions

Booking terms and conditions, cancellation policy and privacy notice


Joining instructions will be sent prior to the training course/webinar confirming the date, start/finish times, venue and directions.

Please contact us or 0300 111 0124 if you have not received the joining instructions at least 1 week prior to the training course/webinar.


Delegate fees contribute towards the costs of delivering the course including, administration, the venue, trainer expenses and materials provided by WCVA.

For accredited courses, fees also include lunch on all course dates.  There is an additional fee per learner for those who register to complete the assessment process.

Online course fees

Length of course Members Third sector
(non- members)
Partners of WCVA Others
Half day £50 £63 £65 £72
One day £96 £120 £126 £140
Longer courses £125 £156 £167 £186

Cancellation policy


  • Cancellations or postponement can only be accepted in writing.
  • Should WCVA cancel a training course/webinar a full refund will be made.
  • Should delegates cancel or postpone the following charges apply:

Training course

  • 22 days or more prior to the event – no fee
  • 15-21 days prior to the event – 50 per cent of course fee
  • 14 days or less (or failure to attend) – 100 per cent of course fee


  • 7 days or less (or failure to attend) – 100 per cent of webinar fee 

By booking onto a WCVA training course/webinar you are agreeing to the above terms and conditions.

Using your personal information

Wales Council for Voluntary Action (WCVA) is a Data Controller, registered with the Information Commissioner’s Office (The ICO) under the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018.  We take your privacy seriously and will only use your personal information to administer this training course/webinar and provide the products and/or services you have requested from us.

At WCVA we store your contact details in our Customer Management Relationship (CRM) database and we use Tocyn Cymru as our booking system.  Please see WCVA’s privacy notice to find out how your information will be used, who can access it, the legal bases on which your information is held and your rights in relation to this information. Please see Tocyn Cymru’s privacy notice to find out how they use your information.

Please also note that for the purpose of enabling organisations to network, your name and the organisation you are representing will be made available to co-delegates and the trainer for this training course or event.

If you are interested in receiving details about our training courses and events you can subscribe to be included on our mailing list.