Day 1 – 12 June 2025
Day 2 – 19 June 2025
12.30 pm – 3.30 pm | Online
Delivered through the medium of English
2 x 3 hour sessions / online
Aim
This online course will give you the opportunity to develop your management skills and confidence in managing individuals and the staff team.
Content
This course focuses on best practices in guiding and managing staff performance, including facilitating supervisions and annual reviews, and how to handle difficult conversations. We will cover the theory as well as tips and techniques so you can implement your learning back in the workplace.
The training will include presentations, small group work, discussions, and practice sessions. The training will be supported by PowerPoint slides and a full set of handouts.
Learning outcomes
Workshop 1:
- Consider what to include in your performance management framework
- Understand how to enhance motivation and trust
- Explore the purpose of supervision and appraisal
- Be able to run 1:1 supervisions & appraisals (face to face and/or at a distance)
- Understand how to set measurable objectives & provide effective feedback
Workshop 2:
- Be able to run 1:1 supervisions & appraisals
- Explore how to ask insightful questions
- Understand how to address poor performance
- How to plan, structure and handle difficult conversations
Who the course is for?
This course is for anyone who is in a line management role – whether you are experienced and looking for a refresher, or if you are new to managing people.
Course requirements
To ensure you have the best experience on our courses we ask the following of you;
- Commit to attend the full duration of the training
- Test your access to Zoom
- Training will commence promptly, please arrive 10 minutes prior to the start time, as late arrivals may not admitted
- Our courses are interactive and engaging and we request where possible, that all learners have camera’s on and participate via microphone and chat facilities
- Let us know upon booking if you have any specific requirements ie BSL interpreters
- Joining instructions and resources will be sent through LUMA our online booking app, please enable notifications from LUMA to be kept up to date
- If you are unable to attend please email training@wcva.cymru (see our cancellation policy)
MAXIMUM of two places per organisation
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All our courses can be delivered bespoke and tailored to meet your organisation’s needs. Please complete our bespoke training request form and a member of our team will be in touch.
For any other enquiries please email training@wcva.cymru. You can sign up to our mailing list to receive weekly/monthly updates.