Unlock the essentials of self-management and leadership with this comprehensive online training. This twelve module programme is designed to help you effectively motivate, manage, and support others to reach your organisation’s goals.
Course highlights:
- Duration: 3 hours per module, online.
- Twelve modules that can be taken individually or as a complete course.
- Who is this programme for: Ideal for managers at all levels, including volunteer managers.
Programme learning outcomes:
- Gain a deeper understanding of how to manage yourself and others.
- Learn practical techniques for motivating teams and fostering a productive environment.
- Master essential leadership skills to drive organisational success.
Trainers: Mandy Williams and Eileen Murphy bring years of expertise in leadership and management training.
Course requirements – please read before booking
What we ask of you:
- Attend the full duration of the training.
- Test your Zoom access before attending.
- Arrive 5-10 minutes early – late arrivals may not be admitted.
- Keep your camera on and participate via microphone/chat where possible.
- Let us know at the time of booking if you have any access requirements (e.g. BSL interpreter).
- Enable notifications from LUMA to receive joining instructions and resources.
- If you can’t attend, please email bookings@wcva.cymru (see our cancellation policy).
MAXIMUM of two places per organisation
Need help or more info?
- Unsure if you are a WCVA Voluntary Sector Partner? Please check here.
- Unsure if you are a WCVA Affiliate Partner? Please check here.
- We offer bespoke courses designed around your organisation’s needs. Complete our bespoke training request form and we’ll be in touch.
- Click here to be added to the waitlist.
- For any other enquiries please email bookings@wcva.cymru.
- You can sign up to our mailing list to receive weekly/monthly updates.
MAKING EVERY COMMUNICATION COUNT
15 October 2026
Delivered by Mandy Williams
Aim
To equip participants with the knowledge, skills and techniques to better communicate within the workplace
Content
This interactive workshop will equip you with the knowledge, skills and techniques to ensure you communicate in a clear and accessible way.
Learning Outcomes
- Identify the key principles of clear workplace communication
- Understand the different ways in which people take in information
- Preparing clear messaging for different audiences
IMPROVING YOUR CRITICAL THINKING
8 December 2026
Delivered by Eileen Murphy
Aim
To give participants practical tools and techniques to strengthen their critical thinking.
Content
This interactive workshop will help you build your critical thinking with practical tools and techniques you can use straight away.
Learning Outcomes
- Enhancing your analytical thinking
- Analysing problems and making sound decisions
- Techniques for working with others to solve problems and assess ideas
EMOTIONAL INTELLIGENCE FOR THE WORKPLACE
28 January 2027
Delivered by Mandy Williams
Aim
To equip participants with the knowledge, tools and techniques to understand and develop emotional intelligence in themselves and others.
Content
This interactive workshop will equip you with the knowledge, tools and techniques to recognise and develop emotional intelligence in yourselves and others.
Learning Outcomes
- Understand what is meant by emotional intelligence
- Develop emotional intelligence within yourself
- Help others to develop emotional intelligence in others
BECOMING A BETTER STRATEGIC THINKER
2 March 2027
Delivered by Eileen Murphy
Aim
To give you the knowledge, tools and techniques to develop a strategic vision with confidence and clarity.
Content
This interactive workshop will help you develop a clear strategic vision using practical tools and techniques.
Learning Outcomes
- What’s strategic visioning is and why it matters
- How to ask bold strategic questions
- Exploring frameworks to support strategic thinking
- How to express what matters most in your strategic vision
DEVELOPING A GROWTH MINDSET
New course dates coming soon.
Delivered by Mandy Williams
Aim
To equip participants with the knowledge and tools to cultivate a growth mindset.
Content
This interactive workshop will equip you with the knowledge and tools to cultivate a growth mindset leading to increase resilience, improved personal performance and ability to embrace change positively.
Learning Outcomes
By the end of the course you will:
- Understand the concept of mindsets
- Explore the benefits of a growth mindset
- Develop an action plan for growth
SETTING GOALS AND VALUES
New course dates coming soon.
Delivered by Eileen Murphy
Aim
To equip you with the tools and strategies to set meaningful goals and ensure they align with your core values.
Content
This interactive workshop will equip you with the tools and strategies to set meaningful goals and ensure they align with your core values. Through self-reflection, discussion and practical exercises, you’ll gain a clear roadmap for achieving your personal and professional aspirations.
Learning Outcomes
By the end of the course you will:
- Define core values
- Set and achieve SMART goals
- Overcome obstacles and stay motivated
- Develop an action plan for success
TEAM BUILDING
New course dates coming soon.
Delivered by Mandy Williams
Aim
To equip participants with tools and techniques to build and sustain effective teams.
Content
This interactive workshop will equip you with the knowledge and tools to build effective teams. By exploring the ingredients of effective teams and by exploring team dynamics you can plan your team’s development.
Learning Outcomes
By the end of the course you will:
- Understand what makes an effective team
- Explore team dynamics
- Consider how to develop a team charter
- Set team development goals
INFLUENCING AND ORGANISATIONAL POLITICS
New course dates coming soon.
Delivered by Eileen Murphy
Aim
To equip participants with tools to navigate organisational politics and increase your influence.
Content
This interactive workshop will introduce participants to the concept of political intelligence and how to be politically savvy. The workshop will equip you with the knowledge and tools to better influence decisions and promote collaboration.
Learning Outcomes
By the end of the course you will:
- Understand about organisational politics and how to influence
- Explore your own influencing style
- Plan strategies to influence and promote collaboration
TOOLS FOR GROUP WORKING
New course dates coming soon.
Delivered by Mandy Williams
Aim
To equip participants with the tools needed for effective group work.
Content
This interactive workshop will equip you with the knowledge and tools to facilitate a high performing group in a variety of contexts, using action learning sets, reflective practice and group dynamics. By incorporating these tools into your group work, you can create a collaborative and productive environment.
Learning Outcomes
By the end of the course you will:
- Understanding the different tools available for group work
- Explore group dynamics
- Plan an effective action learning set
- Use reflective practice within action learning sets
LEADING THROUGH CHANGE
New course dates coming soon.
Delivered by Mandy Williams
Aim
To equip participants with tools to manage organisational change effectively.
Content
This interactive workshop will introduce participants to a model for change, an opportunity to reflect on the stages of change that people go through and their differing responses. It will also offer strategies for managing change effectively.
Learning Outcomes
By the end of the course you will:
- Understand what happens when change is implemented
- Reflect on people’s different responses to change and how to manage them
- Better handle change using different strategies
DELEGATION AND THE ART OF SAYING NO
New course dates coming soon.
Delivered by Eileen Murphy
Aim
To equip participants with the confidence and tools to delegate well. To learn how to say no.
Content
This interactive workshop will equip you with the knowledge, tools and confidence to delegate more effectively. It will also offer tactics on how to say no positively.
Learning Outcomes
By the end of the course you will:
- Understand how we build trust
- Delegate with confidence
- How not to micro-manage
- How to say no, and offer alternatives
GIVING AND RECEIVING FEEDBACK
New course dates coming soon.
Delivered by Eileen Murphy
Aim
To equip participants with tools to give feedback with confidence.
Content
This interactive workshop will introduce participants to the principles of giving and receiving feedback. It will offer strategies for giving clear feedback with confidence.
Learning Outcomes
By the end of the course you will:
- Identify the principles of effective feedback
- Understand the value of effective feedback
- Apply techniques for offering feedback
- Better handle receiving feedback