Colleagues talking

Delegation and the art of saying no

21 May 2026
9.30 am – 12.30 pm | Online

Delivered through the medium of English

1 x 3 hour session / online

Delivered by Eileen Murphy

Aims

To equip participants with the confidence and tools to delegate well. To learn how to say no.

Content

This interactive workshop will equip you with the knowledge, tools and confidence to delegate more effectively. It will also offer tactics on how to say no positively.

Learning outcomes

By the end of the course you will:

  • Understand how we build trust
  • Delegate with confidence
  • How not to micro-manage
  • How to say no, and offer alternatives

Who this course is for

Ideal for managers at all levels, including volunteer managers.

Unlock the essentials of self-management and leadership with this comprehensive online training. This eight-module programme is designed to help you effectively motivate, manage, and support others to reach your organisation’s goals.

Course requirements – please read before booking

What we ask of you:

  • Attend the full duration of the training.
  • Test your Zoom access before attending.
  • Arrive 5-10 minutes early – late arrivals may not be admitted.
  • Keep your camera on and participate via microphone/chat where possible.
  • Let us know at the time of booking if you have any access requirements (e.g. BSL interpreter).
  • Enable notifications from LUMA to receive joining instructions and resources.
  • If you can’t attend, please email bookings@wcva.cymru (see our cancellation policy).

Need help or more info?