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Delivered through the medium of English
2 x 3 hour sessions / online
Aims
To equip you with practical skills and techniques to confidently manage difficult situations in your role.
Content
Do you encounter challenging situations in your work? Whether you’re a support worker or regularly interacting with the public, employees and volunteers in the voluntary sector often face conflict, emotionally charged interactions, and safeguarding concerns.
This interactive course will help you to:
- reflect on your own behaviours and responses
- explore key safeguarding considerations
- develop a clear understanding of assertiveness
- learn practical techniques to manage conflict constructively
Learning outcomes
By the end of the course you will be able to:
- recognise your own behaviours and how you react in different situations
- understand how to be assertive and manage boundaries
- use techniques for handle difficult situations with confidence
Who this course is for
This course is ideal for anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.
Course requirements – please read before booking
What we ask of you:
- Attend the full duration of the training.
- Test your Zoom access before attending.
- Arrive 5-10 minutes early – late arrivals may not be admitted.
- Keep your camera on and participate via microphone/chat where possible.
- Let us know at the time of booking if you have any access requirements (e.g. BSL interpreter).
- Enable notifications from LUMA to receive joining instructions and resources.
- If you can’t attend, please email bookings@wcva.cymru (see our cancellation policy).
MAXIMUM of two places per organisation
Need help or more info?
- Unsure if you are a WCVA Voluntary Sector Partner? Please check here.
- Unsure if you are a WCVA Affiliate Partner? Please check here.
- We offer bespoke courses designed around your organisation’s needs. Complete our bespoke training request form and we’ll be in touch.
- Click here to be added to the waitlist.
- For any other enquiries please email bookings@wcva.cymru.
- You can sign up to our mailing list to receive weekly/monthly updates.