Day 1 – 13 November 2025
Day 2 – 19 November 2025
10 am – 1 pm | Online
Delivered through the medium of English
2 x 3 hour sessions / online
Aims
To equip you with practical skills and techniques to confidently manage difficult situations in your role.
Content
Do you encounter challenging situations in your work? Whether you’re a support worker or regularly interacting with the public, employees and volunteers in the voluntary sector often face conflict, emotionally charged interactions, and safeguarding concerns.
This interactive course will help you to:
- reflect on your own behaviours and responses
- explore key safeguarding considerations
- develop a clear understanding of assertiveness
- learn practical techniques to manage conflict constructively
Learning outcomes
By the end of the course you will be able to:
- recognise your own behaviours and how you react in different situations
- understand how to be assertive and manage boundaries
- use techniques for handle difficult situations with confidence
Who this course is for
This course is ideal for anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.
Course requirements
To ensure you have the best experience on our courses we ask the following of you;
- Commit to attend the full duration of the training
- Test your access to Zoom
- Training will commence promptly, please arrive 10 minutes prior to the start time, as late arrivals may not admitted
- Our courses are interactive and engaging and we request where possible, that all learners have camera’s on and participate via microphone and chat facilities
- Let us know upon booking if you have any specific requirements ie BSL interpreters
- Joining instructions and resources will be sent through LUMA our online booking app, please enable notifications from LUMA to be kept up to date
- If you are unable to attend please email training@wcva.cymru (see our cancellation policy)
MAXIMUM of two places per organisation
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All our courses can be delivered bespoke and tailored to meet your organisation’s needs. Please complete our bespoke training request form and a member of our team will be in touch.
For any other enquiries please email training@wcva.cymru. You can sign up to our mailing list to receive weekly/monthly updates.