Day 1 – 12 November 2024
Day 2 – 19 November 2024
10 am – 1 pm | Online
Delivered through the medium of English
2 x 3 hour sessions / online
Aims
To equip you with the skills and techniques needed to deal with difficult conversations.
Content
Do you struggle with difficult conversations as part of your job? Whether you’re a support worker or interacting with members of the public employees and volunteers in the third sector are often confronted with conflict as part of their day-to-day role.
Delivered via Zoom this 2 x 3 hour course will equip you with the skills and techniques needed to deal with difficult conversations and manage conflict. The course will:
- help you identify and reflect on your own behaviours
- look at issues around safeguarding
- get an understanding of assertiveness
- provide techniques for dealing with conflict situations in a non-threatening way
Learning outcomes
By the end of the course you will be able to:
- recognise your own behaviours and how you react in varying situations
- understand how to be assertive and manage boundaries
- use techniques for dealing with difficult conversations
Who this course is for
Anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.
Course requirements
To ensure you have the best experience on our courses we ask the following of you;
- Commit to attend the full duration of the training
- Test your access to Zoom
- Training will commence promptly, please arrive 10 minutes prior to the start time, as late arrivals may not admitted
- Our courses are interactive and engaging and we request where possible, that all learners have camera’s on and participate via microphone and chat facilities
- Let us know upon booking if you have any specific requirements ie BSL interpreters
- Joining instructions and resources will be sent through LUMA our online booking app, please enable notifications from LUMA to be kept up to date
- If you are unable to attend please email training@wcva.cymru (see our cancellation policy)
MAXIMUM of two places per organisation
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All our courses can be delivered bespoke and tailored to meet your organisation’s needs. Please complete our bespoke training request form and a member of our team will be in touch.
For any other enquiries please email training@wcva.cymru. You can sign up to our mailing list to receive weekly/monthly updates.