Dealing with difficult conversations

Dealing with difficult conversations

Day 1 – 12 November 2024
Day 2 – 19 November 2024
10 am – 1 pm | Online

Delivered through the medium of English

2 x 3 hour sessions / online

Aims

To equip you with the skills and techniques needed to deal with difficult conversations.

Content

Do you struggle with difficult conversations as part of your job? Whether you’re a support worker or interacting with members of the public employees and volunteers in the third sector are often confronted with conflict as part of their day-to-day role.

Delivered via Zoom this 2 x 3 hour course will equip you with the skills and techniques needed to deal with difficult conversations and manage conflict. The course will:

  • help you identify and reflect on your own behaviours
  • look at issues around safeguarding
  • get an understanding of assertiveness
  • provide techniques for dealing with conflict situations in a non-threatening way

Learning outcomes

By the end of the course you will be able to:

  • recognise your own behaviours and how you react in varying situations
  • understand how to be assertive and manage boundaries
  • use techniques for dealing with difficult conversations

Who this course is for

Anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.

Course requirements

To ensure you have the best experience on our courses we ask the following of you;

  • Commit to attend the full duration of the training
  • Test your access to Zoom
  • Training will commence promptly, please arrive 10 minutes prior to the start time, as late arrivals may not admitted
  • Our courses are interactive and engaging and we request where possible, that all learners have camera’s on and participate via microphone and chat facilities
  • Let us know upon booking if you have any specific requirements ie BSL interpreters
  • Joining instructions and resources will be sent through LUMA our online booking app, please enable notifications from LUMA to be kept up to date
  • If you are unable to attend please email training@wcva.cymru (see our cancellation policy)

MAXIMUM of two places per organisation
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All our courses can be delivered bespoke and tailored to meet your organisation’s needs. Please complete our bespoke training request form and a member of our team will be in touch.

For any other enquiries please email training@wcva.cymru. You can sign up to our mailing list to receive weekly/monthly updates.