Day 1 – 3 March 2026
Day 2 – 4 March 2026
10 am – 4 pm | Colwyn Bay
Delivered through the medium of English
2 x 6 hour sessions / classroom
Aims
To equip you with the knowledge, skills and tools needed to deliver a coaching approach to line management.
Content
This course takes a practical approach to line management based on coaching techniques that offer both light (challenge) and warmth (support) in the relationship between manager and staff member or volunteer. You will be equipped with the knowledge, skills and tools to enable you to have a ‘coaching conversation’ that will be positive, empowering and effective. These are transferrable skills that can used in many different contexts.
Topics covered will include models of coaching, goal setting, active listening, asking insightful questions, giving feedback and building in challenge, building and sustaining wellbeing at work.
Learning outcomes
By the end of the course participants will have learned/be able to:
- Use the skills and principles of coaching in line management
- Understand different models of coaching
- Use coaching skills confidently – goal setting, active listening, asking insightful questions, giving feedback and building in challenge
- Better understand how to empower people to take responsibility and make decisions for themselves
- Use coaching approaches in different work contexts e.g. supervision
- To implement strategies for building and sustaining wellbeing at work.
Who this course is for
This course is for managers at all levels of an organisation, including volunteer managers.
Course requirements – please read before booking
What we ask of you:
- Attend the full duration of the training.
- Arrive 15 minutes early.
- Let us know at the time of booking if you have any access requirements (e.g. BSL interpreter).
- Enable notifications from LUMA to receive joining instructions and resources.
- If you can’t attend, please email bookings@wcva.cymru (see our cancellation policy).
MAXIMUM of two places per organisation
Need help or more info?
- Unsure if you are a WCVA Voluntary Sector Partner? Please check here.
- Unsure if you are a WCVA Affiliate Partner? Please check here.
- We offer bespoke courses designed around your organisation’s needs. Complete our bespoke training request form and we’ll be in touch.
- Click here to be added to the waitlist.
- For any other enquiries please email bookings@wcva.cymru.
- You can sign up to our mailing list to receive weekly/monthly updates.