Investing in Volunteers (IiV) is the UK quality standard that helps you assess and improve the quality of your volunteer management and involvement.

WCVA (Wales Council for Voluntary Action) manages Investing in Volunteers in Wales. The IiV standards, assessment and accreditation are the same for every organisation, wherever they are in the UK.

If you want to evaluate the quality of your volunteer management and involvement, prove and improve the effectiveness of your work with volunteers, and enhance your organisation’s reputation, Investing in Volunteers provides the ideal framework. IiV is available to any voluntary organisation and is equally recognised in all four nations in the UK.

Achieving the standard shows your volunteers – and potential volunteers – how much they are valued and gives them confidence in your ability to provide an outstanding volunteer experience. It also reassures funders of the quality of your practices.


The Investing in Volunteers (IiV) standards has been active since 1995. It has recently been reviewed and refreshed with the updated standard launched in March 2021. There are six quality areas that a volunteer involving organisation needs to work on to achieve the award.

The six quality areas

  1. Vision for volunteering
  2. Planning for volunteers
  3. Volunteer inclusion
  4. Recruiting and welcoming volunteers
  5. Supporting volunteers
  6. Valuing and developing volunteer

The full standard can be downloaded from

The six-step process of IiV

The new Investing in Volunteers award follows a straight-forward process with six steps.

The journey of a volunteer involving organisation starts with registration at

  • Step 1 – Getting started – your organisation will be offered an introductory workshop and you will be allocated an IiV assessor. Your IiV Assessor will be there to support you throughout the whole journey. There are updated materials and resources available to inform and guide you through the process as well.
  • Step 2 – Self-assessment – You will complete a self-assessment checklist to identify where your organisation is currently in relation to the standard.
  • Step 3 – Improving practice – Once you have agreed with your assessor or adviser what activities you need to take to meet the standard or where you want to use the opportunity to improve practice over and above the standard you need to devise and undertake an improving practice plan to complete them, considering how you will involve others in your organisation.
  • Step 4 – Assessment – The assessor(s) will meet with your organisation, in person or online and by telephone and speak to volunteers, staff and board members as well as review written documentation to assess whether you meet the standard.
  • Step 5 – Achieving and celebrating the award – Once you achieve the award, you will be contacted with information about the certificate, plaque and logo.  You can also think about how you can celebrate and publicise your award. Your award is active for three years.
  • Step 6 – Continual improvement and renewing your award – Now you have achieved the award, this is your opportunity to continue to maintain the good practice you have achieved and to continue to improve, including any development points identified in your report.

More information about Investing in Volunteers can be found at


IiV Essentials is a free online tool available at It can be used by any volunteer involving organisation, free of charge. IiV Essentials can be used as a framework to inform your practice and check where you currently are against the standard. There is no commitment to continue with the award after completing IiV Essentials.


Standard Pre-Assessment and Assessment

This is suitable for organisations that want to complete the award, using the standard process, especially those with experience in volunteering management and / or organisations who are renewing their standard.

The assessment costs start from £1,755, and it depends on the complexity and size of your organisation.

The outcome of this journey would be for you to achieve the award, which is to be renewed every three years.

Alternative route: Supported Investing in Volunteers

This is a Pre-Assessment and Assessment route as above, which includes additional support costed at an additional £350 per day to the standard price. The amount of support will be agreed with you in advance. This route is suitable for organisations that want to complete the award but need additional development support or are new to volunteering management.

The outcome of this journey would be for you to achieve the award, which is to be renewed every three years.

To get a quote for Investing in Volunteers, please register here –

For any queries or further discussion on IiV prices, please feel free to contact WCVA team at


IiV Achievers share with us their thoughts and success stories which you can read here:

There is a long list of Welsh volunteer involving organisations that have achieved the IiV standard, including:

  • Aberconwy Mind
  • Aberystwyth Students Union
  • Age Concern Neath Port Talbot
  • Age Concern Pembrokeshire
  • Age Concern Swansea
  • Age Cymru Ceredigion
  • Age Cymru Dyfed
  • Age Cymru Sir Gâr
  • Age Cymru Swansea Bay
  • Amgueddfa Cymru – National Museum Wales
  • Arts Factory
  • Ash Wales
  • AVOW
  • Barnardo’s
  • Bridgend Association of Voluntary Organisation
  • Bro Morgannwg NHS
  • Bryncynon Commercial Revival Strategy
  • Bulliesout
  • Caerphilly & Blaenau Gwent CAB
  • Caerphilly Borough MIND
  • Caia Park Partnership
  • CAIS Ltd
  • Cardiff Womens Aid
  • Cardigan Bay Marine Wildlife Centre
  • Care for the Family
  • Carmarthen Domestic Abuse Service
  • Citizens Advice Caerphilly Blaenau Gwent
  • Citizens Advice Rhondda Cynon Taff
  • Clwyd Special Riding Centre
  • Community Mediation Services RCT
  • Conwy & Denbighshire NHS Trust
  • Crickhowell Volunteer Bureau
  • Cwm Cynon Women’s Aid
  • Cyngor ar Bopeth Ceredigion Citizens Advice
  • DASU – Domestic Abuse Safety Unit
  • Digartref Ynys Mon
  • Disability Can Do
  • Discovery Student Volunteering Swansea
  • Drugaid/Barod
  • Evolve Project
  • EYST
  • Flintshire Community Parents
  • Flintshire Local Voluntary Council
  • Flintshire Mental Health Advocacy Service
  • Gilfach Goch Community Association
  • Groundwork North Wales
  • Groundwork North Wales – The Group
  • Groundwork Wales
  • Headway Cardiff
  • Home start Flintshire
  • Home-Start Cardiff East
  • Home-Start Monmouth
  • Hywel Dda Health Board
  • Keep Wales Tidy
  • KIM Inspire
  • Merthyr and the Valleys MIND
  • Merthyr Tydfil Youth Offending Team
  • MIND Cymru
  • Minority Ethnic Women’s Network
  • Mirus Wales
  • N Wales Central Ward Scheme
  • National Trust Carmathenshire (Dinefwr)
  • Neath Port Talbot CVS
  • Neath Port Talbot Youth Offending Team
  • New Pathways
  • Newlink Wales
  • Newport Mind
  • Pembroke 21C
  • Pembrokeshire Action To Combat Hardship (PATCH)
  • Planning Aid Wales
  • Powys Association of Voluntary Organisations
  • Presteigne and Norton Commmunity Support
  • Rape and Sexual Abuse Support Centre-NWW
  • RVS (National)Royal Voluntary Service
  • Safer Merthyr Tydfil
  • Safer Wales
  • Shelter Cymru
  • Skills and Volunteering Cymru
  • SNAP Cymru
  • Stephens and George
  • Student Volunteering Bangor
  • Student Volunteering Cardiff
  • Swansea CVS
  • Taff Housing
  • The Bridge Mentoring Plus Scheme
  • The Mentor Ring
  • The Wallich
  • Toogoodtowaste
  • Vale of Clwyd Mind
  • Vale Volunteer Bureau
  • Velindre Cancer Centre
  • Vision 21
  • Welsh Refugee Council
  • Wrexham County Borough Museum & Archives Service