Investing in Volunteers (IiV) is the UK quality standard that helps you assess and improve the quality of your volunteer management and involvement.


WCVA (Wales Council for Voluntary Action) manages Investing in Volunteers in Wales. The IiV standards, assessment and accreditation are the same for every organisation, wherever they are in the UK.

If you want to evaluate the quality of your volunteer management and involvement, prove and improve the effectiveness of your work with volunteers, and enhance your organisation’s reputation, Investing in Volunteers provides the ideal framework. IiV is available to any voluntary organisation and is equally recognised in all four nations in the UK.

Achieving the standard shows your volunteers – and potential volunteers – how much they are valued and gives them confidence in your ability to provide an outstanding volunteer experience. It also reassures funders of the quality of your practices.


The Investing in Volunteers (IiV) standards has been active since 1995. It has recently been reviewed and refreshed with the updated standard launched in March 2021. There are six quality areas that a volunteer involving organisation needs to work on to achieve the award.

The six quality areas

  1. Vision for volunteering
  2. Planning for volunteers
  3. Volunteer inclusion
  4. Recruiting and welcoming volunteers
  5. Supporting volunteers
  6. Valuing and developing volunteer

The full standard can be downloaded from

The six-step process of IiV

The new Investing in Volunteers award follows a straight-forward process with six steps.

The journey of a volunteer involving organisation starts with registration at

  • Step 1 – Getting started – your organisation will be offered an introductory workshop and you will be allocated an IiV assessor. Your IiV Assessor will be there to support you throughout the whole journey. There are updated materials and resources available to inform and guide you through the process as well.
  • Step 2 – Self-assessment – You will complete a self-assessment checklist to identify where your organisation is currently in relation to the standard.
  • Step 3 – Improving practice – Once you have agreed with your assessor or adviser what activities you need to take to meet the standard or where you want to use the opportunity to improve practice over and above the standard you need to devise and undertake an improving practice plan to complete them, considering how you will involve others in your organisation.
  • Step 4 – Assessment – The assessor(s) will meet with your organisation, in person or online and by telephone and speak to volunteers, staff and board members as well as review written documentation to assess whether you meet the standard.
  • Step 5 – Achieving and celebrating the award – Once you achieve the award, you will be contacted with information about the certificate, plaque and logo.  You can also think about how you can celebrate and publicise your award. Your award is active for three years.
  • Step 6 – Continual improvement and renewing your award – Now you have achieved the award, this is your opportunity to continue to maintain the good practice you have achieved and to continue to improve, including any development points identified in your report.

More information about Investing in Volunteers can be found at


IiV Essentials is a FREE online tool available at It can be used by any volunteer involving organisation, free of charge. IiV Essentials can be used as a framework to inform your practice and check where you currently are against the standard. There is no commitment to continue with the award after completing IiV Essentials.


Standard Pre-Assessment and Assessment

This is suitable for organisations that want to complete the award, using the standard process, especially those with experience in volunteering management and / or organisations who are renewing their standard.

The assessment costs start from £1,755, and it depends on the complexity and size of your organisation.

The outcome of this journey would be for you to achieve the award, which is to be renewed every three years.

Alternative route: Supported Investing in Volunteers

This is a Pre-Assessment and Assessment route as above, which includes additional support costed at an additional £350 per day to the standard price. The amount of support will be agreed with you in advance. This route is suitable for organisations that want to complete the award but need additional development support or are new to volunteering management.

The outcome of this journey would be for you to achieve the award, which is to be renewed every three years.

To get a quote for Investing in Volunteers, please register here –


  • Voluntary organisation:
    £1,755 Small (1 – 30 volunteers) 1 day
    £2,275 Medium (31 – 200 volunteers) 2 days
    £2,600 Large (201 – 500 volunteers) 3 days
    £3,100 Extra Large (501 – 3000 volunteers) 4 days
    From £3,600 Largest (3000+ volunteers) 5 – 10 days
  • Public sector organisation:
    £2,550 Small (1 – 30 volunteers) 1 day
    £3,000 Medium (31 – 200 volunteers) 2 days
    £3,700 Large (201 – 500 volunteers) 3 days
    £4,300 Extra Large (501 – 3000 volunteers) 4 days
    From £4,750 Largest (3000+ volunteers) 5 – 10 days
  • Private organisation:
    £3,200 Small (1 – 30 volunteers) 1 day
    £3,850 Medium (31 – 200 volunteers) 2 days
    £4,550 Large (201 – 500 volunteers) 3 days
    £5,400 Extra Large (501 – 3000 volunteers) 4 days
    From £5,850 Largest (3000+ volunteers) 5 – 10 days

*Additional costs for extra days or bespoke support
£350 per day. Any additional costs e.g., extra support or additional assessment days as required and agreed

**On completion: Achiever’s plaques £45+VAT each

For any queries or further discussion on IiV prices, please feel free to contact WCVA team at


IiV Achievers share with us their thoughts and success stories which you can read here:

There is a long list of Welsh volunteer involving organisations that have achieved the IiV standard, including:


  • Aber Food Surplus
  • Aberconwy Mind
  • Aberporth Village Hall
  • Aberystwyth Students Union
  • Adferiad Recovery
  • Age Concern Neath Port Talbot
  • Age Concern Pembrokeshire
  • Age Concern Swansea
  • Age Cymru Ceredigion
  • Age Cymru Dyfed
  • Age Cymru Sir Gâr
  • Age Cymru Swansea Bay
  • Arts Factory
  • Ash Wales
  • Association of Voluntary Organisations in Wrexham


  • Barnardo’s
  • Bridgend Association of Voluntary Organisation
  • Bro Morgannwg NHS
  • Bryncynon Commercial Revival Strategy
  • BulliesOut


  • Caerphilly & Blaenau Gwent CAB
  • Caerphilly Borough MIND
  • Caia Park Partnership
  • Cardiff Women’s Aid
  • Cardigan Bay Marine Wildlife Centre
  • Care for the Family
  • Carmarthen Domestic Abuse Service
  • Circus Eruption
  • Citizens Advice Caerphilly Blaenau Gwent
  • Citizens Advice Rhondda Cynon Taff
  • Clwyd Special Riding Centre
  • Community Mediation Services RCT
  • Conwy & Denbighshire NHS Trust
  • Cornelly Development Trust
  • Crickhowell Volunteer Bureau
  • Cwm Cynon Women’s Aid
  • Cyngor ar Bopeth Ceredigion Citizens Advice


  • DASU – Domestic Abuse Safety Unit
  • Digartref Ynys Mon
  • Disability Can Do
  • Discovery Student Volunteering Swansea
  • Drugaid/Barod
  • Evolve Project


  • EYST


  • Flintshire Community Parents
  • Flintshire Local Voluntary Council
  • Flintshire Mental Health Advocacy Service


  • Gilfach Goch Community Association
  • Groundwork North Wales
  • Groundwork North Wales – The Group
  • Groundwork Wales


  • Headway Cardiff
  • HomeStart Ceredigion
  • Home start Flintshire
  • Home-Start Cardiff East
  • Home-Start Monmouth
  • Hywel Dda Health Board


  • Keep Wales Tidy
  • KIM Inspire


  • Merthyr and the Valleys MIND
  • Merthyr Tydfil Youth Offending Team
  • MIND Cymru
  • Minority Ethnic Women’s Network
  • Mirus Wales


  • National Museum Wales
  • National Trust Carmarthenshire (Dinefwr)
  • Neath Port Talbot Council for Voluntary Service
  • Neath Port Talbot Youth Offending Team
  • New Pathways
  • Newlink Wales
  • Newport Mind
  • North Wales Central Ward Scheme


  • Pembroke 21C
  • Pembrokeshire Action To Combat Hardship (PATCH)
  • Planning Aid Wales
  • Powys Association of Voluntary Organisations
  • Presteigne and Norton Community Support


  • Rape and Sexual Abuse Support Centre-NWW
  • Ray Ceredigion
  • Royal Voluntary Service (National)


  • Safer Merthyr Tydfil
  • Safer Wales
  • Shelter Cymru
  • Skills and Volunteering Cymru
  • SNAP Cymru
  • Stephens and George
  • Student Volunteering Bangor
  • Student Volunteering Cardiff
  • Swansea CVS
  • Swansea Carers Centre
  • Swansea Community Farm


  • Taff Housing
  • The Bridge Mentoring Plus Scheme
  • The Environment Centre
  • The Mentor Ring
  • The Parish Trust
  • The Wallich
  • The Wilderness Trust
  • Toogoodtowaste


  • Vale of Clwyd Mind
  • Vale Volunteer Bureau
  • Velindre Cancer Centre
  • Vision 21


  • Wastesavers Reuse Centre
  • Welsh Refugee Council
  • Wrexham County Borough Museum & Archives Service